Shipping, Returns & Refunds
RETURNS
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All cancelled orders will incur a 2% plus GST fee & shipping ,which covers our website costs and charges.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Special Order items, We will Notify you if your item is special order.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
International Shipping:
Due to the many factors associated with shipping let alone shipping overseas Living Sound and Vision will take no responsibility for items not delivered overseas, with this it is at your risk to ensure the correct delivery details are put on the invoice/order, if the order is of substantial value you may consider insuring this by getting in contact with us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jb@livingsound.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. However we abide by the ACCC and if it has a defect or warranty issue then this will be resolved.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jb@livingsound.com.au and send your item to: 121 Brunswick Street, Fortitude Valley, QLD, 4006, Australia.
Shipping:
We charge $12.95 for orders under $500 and free shipping over this threshold, Signature on delivery is an option for an additional fee at checkout, Please note if this is not chosen then you give the Authority to leave, We will not be responsible for any orders that are missing or stolen from your premise if signature on delivery was not selected.
To return your product, you should mail your product to: 121 Brunswick Street, Fortitude Valley, QLD, 4006, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.